Mazda Australia back in court as consumer watchdog appeals finding


Australia’s top consumer watchdog claims Mazda engaged in “unconscionable conduct” by failing to meet its warranty obligations on cars with major mechanical failures.


Australia’s peak consumer watchdog has announced it plans to take Mazda back to court in an ongoing dispute over the Japanese car giant’s failure to meet its warranty obligations on cars with serious mechanical failures.

According to the ACCC, at least nine Mazda customers reported being asked to pay for replacement engines that had failed, when the costly repairs should have been covered under warranty.

However, today, the ACCC announced its intention to appeal that decision – and continue its pursuit for a penalty though the legal system.

“The case involved seven vehicles with serious and recurring faults. Six of them had engine replacements, including one vehicle which had three engine replacements,” ACCC Commissioner Liza Carver said in media statement.

“The consumers requested a refund or replacement vehicle from Mazda on multiple occasions, but these requests were denied.

“Mazda … provided appalling customer service and failed to make any genuine attempt to consider and apply the consumer guarantee provisions of the Australian Consumer Law.

“We will argue that, based on the Court’s factual findings, Mazda’s conduct fell below the applicable norms of commercial behaviour and was in all the circumstances unconscionable.”

A spokesperson for Mazda Australia told Drive: “Mazda has also filed an appeal seeking to have various findings of misleading conduct made against it overturned. Mazda maintains that the trial judge was correct in finding that Mazda had not engaged in any unconscionable conduct.”

Earlier this year Drive reported the automotive industry is responsible for more consumer complaints than any other in Australia. Click here for the full story.

William Davis has written for Drive since July 2020, covering news and current affairs in the automotive industry. He has maintained a primary focus on industry trends, autonomous technology, electric vehicle regulations, and local environmental policy. As the newest addition to the Drive team, William was brought onboard for his attention to detail, writing skills, and strong work ethic. Despite writing for a diverse range of outlets – including the Australian Financial Review, Robb Report, and Property Observer – since completing his media degree at Macquarie University, William has always had a passion for cars.

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