The electric vehicle maker’s smartphone app went down for a few hours late last week, preventing some owners from accessing their cars – though smart cards and key fobs were still on hand to provide access.
Tesla’s smartphone companion app suffered a worldwide outage late last week, preventing remote access to owners’ vehicles, and locking many out of their cars.
Initially reported in the US – before it was later confirmed as a worldwide issue, incorporating Australia – the outage saw many Tesla owners presented with a ‘500 server error’, preventing them from conducting remote control functions with their vehicle including locking/unlocking and the ‘Summon’ feature.
The outage was resolved within a few hours on Saturday morning (Australian east-coast time), with Tesla CEO Elon Musk confirming to an affected Model 3 owner in South Korea: “[It] looks like we may have accidentally increased verbosity of network traffic.”
“Apologies, we will take measures to ensure this doesn’t happen again,” Musk added.
While a wide group of owners were unable to access their cars using the app, Tesla vehicles are also delivered with a traditional key fob in the Model S and Model X, or a smart card in the Model 3 and Model Y – meaning drivers were still able to unlock and drive their vehicles, without the app.
Alex Misoyannis has been writing about cars since 2017, when he started his own website, Redline. He contributed for Drive in 2018, before joining CarAdvice in 2019, becoming a regular contributing journalist within the news team in 2020. Cars have played a central role throughout Alex’s life, from flicking through car magazines as a young age, to growing up around performance vehicles in a car-loving family.